FAQ

Find out more about the way Simplify Storage & Moving works.

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    HOW DOES SIMPLIFY STORAGE WORK?

    Our on demand storage service:

    1. We provide you with plastic bins and boxes to pack your loose items.

    2. We pick up your bins, boxes, items and furniture.

    3. We store everything in our storage facilities.

    4. Request any item back at the touch of a button and get them delivered back wherever you need them.

    HOW CAN I SEE MY STORED ITEMS ONLINE?

    To access your inventory,

    1. Go to https://simplifystorage-valet.storeganise.com/#/login

    2. Enter your Log In details

    3. Click on Item In Storage

    HOW CAN I REQUEST MY ITEMS BACK?

    1. Go to https://simplifystorage-valet.storeganise.com/#/login

    2. Enter your Log In details

    3. Click on Item In Storage

    HOW CAN I CHANGE OR CANCEL MY RESERVATION?

    You can change or cancel your reservation by logging into your account, calling us at (888) 522-2330, emailing us at [email protected], or chatting with us on our website.

    HOW MUCH TIME DO I HAVE TO PACK UP MY BELONGINGS AFTER I RECEIVE MY BINS AND BOXES?

    You have up to two weeks to pack your belongings into the bins and boxes.

    DO YOU PROVIDE PACKING SUPPLIES?

    We can provide bins, wardrobe boxes, and/or banker’s boxes.

    DO YOU PROVIDE WRAPPING SUPPLIES?

    We only provide packing supplies if you purchased our professional bubble wrapping service.

    HOW QUICKLY CAN I HAVE ACCESS TO MY ITEMS IN STORAGE?

    Normal delivery times are between 24-48 hours from time of request, but if you need quicker service we can easily accommodate an expedited delivery for an additional fee of $50.

    Storing with us

    HOW WILL I KNOW IF MY BELONGINGS ARE SECURE?

    Your belongings will be stored in climate controlled and 24/7 monitored storage facilities.  We deliver cable ties with your boxes when we drop them off. Once you are finished packing, you will lock each of your boxes.  Each lock has a number unique to your box for your security and you can record that number with your items inventory in your account.  We will never open your boxes without your express permission unless we need to for legal reasons

    ARE THERE ANY ITEMS YOU WON'T STORE?

    Yes, we are unable to store any perishable items, breakables, liquids, explosive devices, artwork, mirrors, jewelry, glass, fine art, weapons, or any illegal substances or illegal drugs.

    HOW DO I KNOW HOW MANY BIN/BOXES I NEED?

    Always order more than what you think you need. You will only be billed for the boxes you actually end up using.

    • Our signature bins measure 27in x 17in x 12in. Capacity: fits the contents of a large air travel suitcase.

    • Our wardrobe boxes Dimensions are L:20 x W:24 x H:46″. Capacity: Fits 25 hangers & 10 pairs of shoes

    If you have packed your containers and still need more, just give us a call or order online and we’ll send you more empty containers for you to store your items.

    WHERE ARE MY BELONGINGS STORED?

    We store all items in our state-of-the-art secured storage facilities.  The facilities are all climate controlled, monitored 24/7, pest free and equipped with the latest in fire-prevention and sprinkler systems.

    ARE THERE WEIGHT LIMITS ON MY STORAGE?

    Bins and Boxes cannot exceed 50lbs each.

    DO YOU INSURE MY BELONGINGS?

    No. We provide Accidental Damage & Loss Protection Plans.

    Liability for Lost or Damaged Items during Storage and/or Moves

    By using Simplify, you agree to the Protection Plan definitions below and that the total liability by Simplify will be limited to the amount defined in the Protection Plan selected at the time of placing your order. In the event that the value of the items stored with Simplify exceeds the selected Protection Plan limits, the customer does so at their own risk and will remain the sole responsible party. In this case, we recommend exploring additional Tenant Insurance options provided by third party Insurance Carriers.

    Protection Plan

    Item definition: For the purpose of this agreement, an “item” will refer to a single specific individual article or unit explicitly included in the customer’s online inventory and in possession of Simplify.

    Protection plan categories include two options:

    Basic Protection Plan

    Default coverage per item for all items. Your belongings will be automatically covered by this plan. You can also purchase Enhanced Protection plan per item for eligible items (see below)

    Enhanced Protection Plan

    Provides additional protection per item for eligible items of your choosing. Must be purchased before or during item pick up; each specific item will be covered up to a limit (see limits section).

    Clients can remove coverage for stored items as needed by using Simplify website / apps, request via email or request via phone.

    Item eligibility

    Only the following types of items will be considered eligible for the Enhanced Protection Plan.

    • Items wrapped and packaged by Simply employees at the time of pick up

    • Signature Storage Bins packed by the customer

    • Wardrobe Boxes packed by the customer

    • Banker’s Boxes packed by the customer

    • Non-furniture (small or large) items documented as “well packaged” by Simplify employees at the time of pick up

    • Furniture items (small, medium, or large) documented as “well packaged” by Simplify employees at the time of pick up

    All other “Items” shall be excluded from the Enhanced Protection Plan and will not be covered by Simplify beyond the Basic Protection Plan in any event. This category includes cardboard boxes packed by the client.

    Limited liability

    Basic Protection Plan: Each individual item will be covered up to $50 with a combined one time limit of $250 for the duration of the agreement

    Enhanced Protection Plan: Only available for eligible items. Each individual item will be covered depending on the item category as described below, with a combined one time limit of $1,500 for the duration of the agreement

    a. Signature Storage Bins, Wardrobe Boxes and other Boxes packed by Simplify: Up to $75 per item

    b. Furniture & other Items packed by Simplify: Up to $150 per item

    Deliveries & Collections

    HOW DO I SCHEDULE A RETURN DELIVERY OF MY ITEMS?

    Simple. Just log in to your account and select the items you need in the Items in storage’ section and click on ‘schedule delivery.

    WHAT IS YOUR COVERAGE AREA?

    We deliver to anywhere in the NYC metro area.

    CAN I GET MY BELONGINGS DELIVERED TO A DIFFERENT ADDRESS?

    Absolutely. Just enter the address you need the items sent back to and we’ll deliver them there. If you want them to be delivered to another person, please enter their information. For the delivery, make sure they have a photo ID on them so that we can ensure that your belongings are being delivered to the correct person.

    WHAT HAPPENS IF I CANCEL OR CHANGE A COLLECTION OR DELIVERY OR IF I AM NOT AVAILABLE TO RECEIVE IT?

    If you reschedule or cancel a collection or delivery after 12:00 the day before your scheduled appointment, we will be required to charge you $50. This same fee applies for any failed deliveries or collections. As a result, it is always best to contact us as soon as possible so that we can do our best to avoid having to charge you unnecessarily.

    Fees and Billing

    Please be made aware of any service fees that may apply to you.

    • Failed Delivery: $9.99

    • Failed Pick Up: $9.99

    • Order cancellation: 1 month storage

    • Unreturned plastic bins will be automatically charged at $15.00 per bin

    Flex Plan Pick Up & Return Fees (Per Item)

    • Banker’s Box: $3

    • Signature Storage Bin: $3

    • Fashion Wardrobe Box: $5

    • Small Item (Not Furniture): $9

    • Large Item (Not Furniture): $19

    • Small Furniture: $15

    • Medium Furniture: $19

    • Large Furniture: $30

    Saver Plan Pick Up & Return Fees (Per Entire Storage Unit)

    • Small Storage Unit (5x5x8): $249

    • Medium Storage Unit (5x10x8): $299

    • Large Storage Unit (5x15x8): $349

    • Extra Large Storage Unit (10x10x8): $399

    • Extra Extra Large Storage Unit (10x15x8): $499

    Partial Returns

    • Customers that request partial returns from their Storage Unit will be charged with Flex Plan Return Fees (Per Item) as described above.

    WHAT HAPPENS TO MY BELONGINGS IF I AM LATE MAKING A PAYMENT?

    If you know in advance that you may be late making a payment for any reason, please contact us so that we can work with you. If you don’t reach out to us, you will be charged a penalty fee of $15 for late or missed payments. In extreme cases, if you have not paid we may not return your belongings or take further action until your account balance is settled.

    WHAT ARE THE MINIMUM REQUIREMENTS?

    We only require our customers to store a minimum of 5 boxes or $30 per month (you can have less boxes, but you will still be charged $30 per month)

    WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    We accept all major credit cards as payment. You will have to provide your credit card information at the time you place your order. Your account will then be automatically charged on a monthly basis.

    HOW DO I UPDATE MY BILLING OR CONTACT INFORMATION?

    1. Go to https://simplifystorage-valet.storeganise.com/#/login

    2. Enter your Log In details

    3. Click on your Name in the Top Right Corner

    4. Click on Billing

    WHAT HAPPENS IF I CHANGE MY MIND AND SEND BACK ALL MY BOXES EMPTY WITHOUT STORING ANYTHING?

    A cancellation fee will apply: 1 month of storage.

    What Our Customers Say

    “Great service!”

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    I was beyond happy with my moving experience! They were efficient and also took great care of my property. Everything arrived in perfect condition! Would definitely choose them again for my next move.

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    - Miriam Neustadt

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    Contact Us

      How It Works

      1

      how it works

      Reach out to Simplify Valet Storage & Moving

      Contact us directly or get a free, non-obligatory moving and/or storage (with pick up and delivery).

      2

      how it works

      Simplify your packing process

      Use our quality bins and supplies to pack your possessions on your own terms or let our packers handle the job for you.

      3

      how it works

      Let us pick up and safely transport your belongings

      We’ll provide trucks and professional movers NYC to carefully move all your items to our storage facility or the location you’re moving to.

      4

      how it works

      Get your belongings back whenever you need them

      Keep track of your items through our online customer app and get them back at your doorstep.