If you require more information, please call us at (888) 522 2330 or email us at email@example.com.
Our on demand storage service:
To access your inventory,
You can change or cancel your reservation by logging into your account, calling us at (888) 522-2330, emailing us at firstname.lastname@example.org, or chatting with us on our website.
You have up to two weeks to pack your belongings into the bins and boxes.
We can provide bins, wardrobe boxes, and/or banker's boxes.
We only provide packing supplies if you purchased our professional bubble wrapping service.
Normal delivery times are between 24-48 hours from time of request, but if you need quicker service we can easily accommodate an expedited delivery for an additional fee of $50.
Your belongings will be stored in climate controlled and 24/7 monitored storage facilities. We deliver cable ties with your boxes when we drop them off. Once you are finished packing, you will lock each of your boxes. Each lock has a number unique to your box for your security and you can record that number with your items inventory in your account. We will never open your boxes without your express permission unless we need to for legal reasons.
Yes, we are unable to store any perishable items, breakables, liquids, explosive devices, artwork, mirrors, jewelry, glass, fine art, weapons, or any illegal substances or illegal drugs.
Always order more than what you think you need. You will only be billed for the boxes you actually end up using.
If you have packed your containers and still need more, just give us a call or order online and we'll send you more empty containers for you to store your items.
We store all items in our state-of-the-art secured storage facilities. The facilities are all climate controlled, monitored 24/7, pest free and equipped with the latest in fire-prevention and sprinkler systems.
Boxes or items cannot exceed 50lbs per box or item.
We provide insurance coverage, if required. Please contact us for details and costs.
Simple. Just log in to your account and select the items you need in the Items in storage' section and click on 'schedule delivery.
We deliver to anywhere in the NYC metro area.
Absolutely. Just enter the address you need the items sent back to and we'll deliver them there. If you want them to be delivered to another person, please enter their information. For the delivery, make sure they have a photo ID on them so that we can ensure that your belongings are being delivered to the correct person.
If you reschedule or cancel a collection or delivery after 12:00 the day before your scheduled appointment, we will be required to charge you $50. This same fee applies for any failed deliveries or collections. As a result, it is always best to contact us as soon as possible so that we can do our best to avoid having to charge you unnecessarily.
Please be made aware of any service fees that may apply to you.
Pick Up & Return Fees (Per Item)
Saver Plan Pick Up & Return Fees (Per Entire Storage Unit)
If you know in advance that you may be late making a payment for any reason, please contact us so that we can work with you. If you don't reach out to us, you will be charged a penalty fee of $15 for late or missed payments. In extreme cases, if you have not paid we may not return your belongings or take further action until your account balance is settled.
We only require our customers to store a minimum of 5 boxes or $30 per month (you can have less boxes, but you will still be charged $30 per month)
We accept all major credit cards as payment. You will have to provide your credit card information at the time you place your order. Your account will then be automatically charged on a monthly basis.
A cancellation fee will apply: 1 month of storage.